Frequently Asked Questions
What are the dimensions of the Wapiti Box?
The exterior dimensions of The Original Wapiti Box are 9.13"L x 8.19"W x 3"H and the interior dimensions 7.75"L x 6.75"W. It is designed to accommodate a range of elk ivory collections, from single sets to larger collections.
How many elk ivories can the Wapiti Box hold?
The velvet insert is designed to securely hold and display a range of ivory sizes and quantities. The number of elk ivories that can fit in your Wapiti Box will depend on how you prefer to arrange them. The Wapiti box will hold up to a maximum of 56 ivories (28 sets). We recommend more space between each ivory and prefer 12-21 sets.
Can I order my Wapiti Box with a custom engraving or personalization?
We offer the ability to engrave your name or initials into your Wapiti Box for an additional charge. For additional requests reach out to us and we will evaluate them on a case-by-case basis.
What is the recommended storage environment for my Wapiti Box?
To preserve the quality and appearance of your Wapiti Box, it is best to store it in a location away from extreme temperature fluctuations and humidity. Keep it out of direct sunlight to prevent potential fading or damage. By maintaining a stable and controlled environment, you can ensure your Wapiti Box remains in pristine condition for years to come.
Can I return the Wapiti Box if I am not satisfied with it?
If you are not completely satisfied, you can return your Wapiti Box within 30 days of purchase in new condition. Buyer will be responsible for the shipping charges to return. Once the return is received, Wapiti Box will issue a full refund. Wapiti Boxes that have custom engraving will not be able to be returned.
What if there is a mistake in my custom engraving request?
Customers are responsible for the accuracy of their custom engraving text. Please carefully review and confirm your engraving details before submitting your order. If an order with incorrect engraving details is submitted, Wapiti Box isn't liable for the engraving errors. Changes to the engraving text post-submission might not be possible or could incur additional costs. If we make an engraving error, we will ship a replacement box free of charge.
Can I order a custom size or design for my Wapiti Box?
Currently, we offer a standard size and design for our Wapiti Box. However, we are always open to suggestions and may consider custom orders in the future. Contact Us and share what you have in mind!
How do I clean and maintain my Wapiti Box?
To clean the exterior of your Wapiti Box, use a soft, dry cloth to remove dust and fingerprints. For the interior, gently remove the black velvet insert and clean it with a soft brush. Avoid using harsh chemicals or abrasive materials to prevent damage to the finish.
How do I hang my Wapiti Box on the wall?
Wapiti Box features an integrated keyhole-style hanger for easy wall mounting. Simply secure a suitable screw or nail into your wall and hang the box using the keyhole hanger.
Can the Wapiti Box accommodate other types of collectibles?
While Wapiti Box is specifically designed for displaying elk ivories, it may be suitable for showcasing other small collectibles. Please ensure the items fit securely within the velvet insert and that the lid can close properly.
How long will it take to receive my Wapiti Box after placing an order?
Shipping times may vary based on your location and the current demand for our product. We will provide an estimated delivery date during the checkout process.
Do you ship internationally?
Currently, we only ship within the United States. We may expand our shipping options to include international destinations in the future.
What is your return policy?
We stand by the quality of our product and want you to be completely satisfied with your purchase. If you are not satisfied with your Wapiti Box, please contact our customer service team within 30 days of receiving your order to discuss a return or exchange.
Can I buy the Wapiti Box as a gift for someone else?
Absolutely! Wapiti Box makes a perfect gift for hunters, outdoor enthusiasts, or anyone who cherishes their elk ivory collection. Simply provide the recipient's shipping address during the checkout process, and we'll take care of the rest. You can also purchase a gift card so someone can order their own Wapiti Box.
Are there any additional accessories available for the Wapiti Box?
Currently, we offer the Wapiti Box as a standalone product. We may expand our product line to include additional accessories or customization options in the future.
Can I purchase the Wapiti Box in a different type of wood or finish?
At this time, we only offer the Wapiti Box in high-grade 100% American dark walnut with a premium natural finish. We may consider adding different wood types and finishes to our product line in the future.
How do I securely place my elk ivories in the Wapiti Box?
To place your elk ivories in the Wapiti Box, gently push them into the desired slot in the black velvet insert, ensuring they are held snugly and securely. The velvet insert is designed to display and protect your ivories without the need for additional fasteners or adhesives.
What if my Wapiti Box arrives damaged?
We take great care in packaging our products to ensure they arrive in perfect condition. If your Wapiti Box is damaged during shipping, please contact our customer service team as soon as possible to discuss a replacement or refund.
How can I stay updated on new Wapiti Box products or promotions?
To stay informed about new products, promotions, and updates, sign up for our newsletter on our website. You can also follow us on our social media channels for the latest news and announcements.
Can I purchase the Wapiti Box in a brick-and-mortar store?
Currently, our Wapiti Box is available exclusively through our online store. We may consider partnering with select retailers in the future. Be sure to sign up for our newsletter and follow us on social media for updates on potential retail locations.
How do I track my order?
Once your Wapiti Box has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
Do you offer any discounts for bulk orders?
If you are interested in purchasing multiple Wapiti Boxes, please contact our customer service team to discuss potential discounts and special pricing for bulk orders.
Can I change my order or shipping information after placing it?
If you need to make changes to your order or shipping information, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once an order has been processed.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure online payment options. Please refer to our website for a complete list of accepted payment methods.
Is my personal information safe when ordering from your website?
We take your privacy and security very seriously. Our website uses industry-standard encryption and security measures to protect your personal information. For more details, please review our privacy policy.
How do I contact customer service if I have questions or concerns?
If you have any questions or concerns, please reach out to our customer service team through the contact form on our website, or by sending an email to the address provided. We will respond to your inquiry as quickly as possible and do our best to assist you.
Do you offer a warranty on the Wapiti Box?
We stand by the quality and craftsmanship of our products. Each Wapiti Box is built to heirloom quality standards. If you experience any issues with the construction or materials of your Wapiti Box, please contact our customer service team to discuss a potential warranty claim.
Can I place a wholesale order for my store or business?
We welcome inquiries from businesses interested in carrying the Wapiti Box. Please contact our customer service team to discuss wholesale pricing, minimum order quantities, and other relevant details.
Do you offer any special promotions for first-time buyers?
We periodically offer promotions and discounts to our customers. To stay updated on the latest offers, sign up for our newsletter and follow us on social media. You might just find a special deal for first-time buyers!
Can I include a gift message with my Wapiti Box order?
We currently do not have the ability to include a personalized gift message with your order. Please let us know if this is something you would like and we will consider adding this in the future.
How do I care for the velvet insert in my Wapiti Box?
To maintain the appearance and longevity of the black velvet insert, gently clean it with a soft brush to remove dust and debris. Avoid exposing the insert to moisture, as it may damage the material.
Can I order replacement parts for my Wapiti Box, such as the acrylic lid or velvet insert?
If you need a replacement part for your Wapiti Box, please contact our customer service team with the details of your request. We will do our best to assist you and provide the necessary replacement components.
What if I have a suggestion or feedback about the Wapiti Box?
We always appreciate hearing from our customers and welcome any feedback or suggestions you may have. Please feel free to reach out to our customer service team or submit your feedback through the contact form on our website.
Do you plan to release new Wapiti Box designs or product variations?
While we cannot provide a specific timeline for new product releases, we plan to improve our offerings and expand our product line. Sign up for our newsletter and follow us on social media to stay informed about new designs and variations as they become available.
Can I remove the velvet insert to use the Wapiti Box for a different purpose?
The velvet insert is designed to be removable, so you can easily take it out if you'd like to use the Wapiti Box for another purpose. However, please note that the box has been specifically crafted to showcase and protect elk ivories, so using it for other purposes may affect the fit and appearance of the contents.
How is the Wapiti Box packaged to ensure it arrives undamaged?
We take great care in packaging each Wapiti Box to ensure it arrives in perfect condition. We use high-quality packing materials and secure the box within the shipping container to minimize the risk of damage during transit.
Do you collaborate with other artists or designers to create unique Wapiti Box designs?
We are always open to exploring new design ideas and collaborations. If you are an artist or designer interested in collaborating with us on a Wapiti Box project, please contact our customer service team to discuss potential opportunities.
Do you work with affiliates or offer an affiliate program for the Wapiti Box?
Yes, we are open to working with affiliates to help promote the Wapiti Box. If you are interested in becoming an affiliate partner, please contact our customer service team to discuss the details of our affiliate program, including commission rates and promotional materials.
How can I share photos of my Wapiti Box and elk ivory collection?
We would love to see your Wapiti Box in action! You can share photos of your Wapiti Box and collection by tagging us on social media. You may also submit your photos directly to our customer service team, and we may feature them on our website or social media platforms.